CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
I called around 4 pm on a Friday because my normal mechanic had a scheduling conflict and couldn't repair my breaks. I was very worried that my car was not safe to drive as I had let the issue go for so long. The office manager was happy to have me bring the car in that night and take a look at the issue to see if I would be okay to drive. They scheduled my car in for Tuesday, and fixed as promised for the price quoted. I had my normal mechanic double check the prices listed on the invoice and everything was in order. Overall I would use this shop again. As a female who knows very little about mechanics, I felt confident that Jake's auto service was acting in my best interest. Thanks guys!!
I'm not much of a reviewer, the last thing I want to do is spend more time typing in front of a computer after work, but after the service I received from Jake's I feel obligated to write a review. I know I can trust the knowledge and expertise at Jake's (since he's worked on my cars previously) and if their is a problem, they will own it and make it right.
